How far are your cabins from Helen?
We have cabins directly in Helen up to about 25 minutes outside of Helen. Please see our "cabin gallery page and click on your desired distance to find cabins in that range.

Are your cabins pet friendly?
Some  of our cabins allow pets (dogs only). You can go to the detail cabin rental search  and click on the pet friendly option to see what cabins are available during the dates you are arriving.  Small lap dogs under 10 lbs. may be ok on a cse by case basis. Please call to be sure.  770-952-4130


What time is check-in/check-out?

Check in is at 4pm (or later) and check-out is by 11am.


What are your rental policies?
A copy of our rental policies can be found here.


Is it possible to make a last-minute reservation?
We can do a same day but we need your help to make this work.   You will then get the confirmation email with the digital signature that must be  filled out, signed and confirmed by clicking the link you get back from Right Signature.


How can I see which cabins are available for the dates in which I am interested?

  • visit our Cabin Search page
  • enter your arrival date, number of nights of your stay, the number of people in your party and click "search by preference"
  • this will bring up all the cabins that are available and meet your criteria
  • to find out specific information about a cabin click on the "more pictures and information" link next to it
  • on this page you will see additional pictures and a detailed listing of the specific cabin's amenities

How can I find the total price of a reservation?

  • Follow the steps from above, and then . . .

  • click on "Calculate Total Cost" at the bottom of the page to get the total price including cleaning fee and tax

  • if you would like, you may proceed to make an online reservation from this point


How can I make a reservation?
Reservations can be made either online or by calling one of our friendly rental agents at (770) 952-4130. For online reservations, follow the instructions for the two questions above.

Are there any other fees associated with a rental?
Yes, the cabin base rate is shown when looking at what is available, however there are additional fees (cleaning, tax, and accidental damage protection) and it varies per cabin. The cabin price is base on a specific number of guests depending on the cabin. Please count the number of guests based on the number requiring beds. Additional guests over the base rate is calculated per night.   Infants using pack in play do not count in the total. This covers the cost of extra towels, linens, and cleaning to cover extra guests. While on the cabin page, click on "calculate total cost" to see a break down to include tax, cleaning, extra guests. If you have a pet, please put that on the rental agreement as we will add $50 per pet. Pet fees are a one- time fee.


What credit cards do you accept?
We accept Visa, MasterCard, and Discover and American Express.


Can I pay by a check or money order?
Yes, but you will still have to provnamee a credit card at the time of reservation and checks are due 28 days prior to your arrival date. Your payment must then be put in the mail the next business day after the reservation is made. These methods of payment are not acceptable if your reservation is made less than 28 days in advance.


When is payment due?
At the time of reservation 30% of the total plus insurance will be charged to the credit card on file - if you are planning on paying by check or money order please be sure to notify the rental agent and get the check in the mail no later than the next business day. The balance of your reservation (the remaining 70%) will be charged to the credit card on file 28 days prior to your arrival -

What is Accidental Property Damage Protection?
The cabins we manage range up to $450,000 in value. Rather than hold $200 security, we now waive that and charge $39 for this protection while you are staying at the cabin. This will protect you from accidental damage up to $1500 for you and your guests including children. This gives you piece of mind while staying at the cabin. Notify us of damages and we will take care of the rest. Does not include misconduct or abuse. 

What is Trip Cancellation Insurance?

Trip Cancellation and Travel Insurance protection is available with your reservation and, at your option, may be added to your initial rental deposit payment. Trip Cancellation and Travel Insurance is intended to provide protection to you against losses for certain pre-paid non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your travel investment and force you to incur unplanned additional costs.  In addition, we cannot refund rental deposit payments due to circumstances beyond our control, including but not limited to hurricane or storm-caused evacuations, road closures, inclement weather, or any illness or injury to someone within your traveling party that may cause you to cancel your trip.  Trip Cancellation and Travel Insurance also includes benefits such as medical coverage, travel delay benefits, 24/7 emergency services and more (described in full in specific program documentation you can view here:  For these reasons, we recommend that you purchase this valuable protection; however it is not required, and at your sole option. If you do choose to purchase this Trip Cancellation and Travel Insurance, please sign below and add the Trip Cancellation and Travel Insurance plan cost to your initial rental deposit amount due.  By signing below, you acknowledge you have read and understand our cancellation policy for this reservation.

Do I have to fill out this rental agreement?
YES. Otherwise we can't issue you your directions and keypad code to gain entry.


When will I get my keypad code located above the deadbolt on the door?
You will receive your keypad code between 7 to 14 days prior to your arrival (usually closer to 7), but NOT UNTIL you have signed our rental contract.


My reservation is less than a week from now and I haven't received my keypad code. Why?

1.) You have not sent in your signed rental agreement (please give us 24 hours after you send it to get your lockbox information to you).
2.) Your email provider (especially Yahoo!) will sometimes put our "directions and keypad email" into a spam or junk folder. Please check them.
3.) If you are sure neither #1 nor #2 is the case, please contact us and we will happy to get the information to you.


How do I get the physical address of my cabin so I can put it in my navigation system?
This will come in an email from us.  Please use this along with our written directions.


I did not get the directions. When will you send them to me?
Upon receipt of your digital signature.  Please sign this and be sure to close the loop by clicking on the email you receive from Right Signature.  The link must be clicked for us to receive the confirmation.


What do you provide, and what do I need to bring?

We provide you with the following:

  • a clean home-away-from-home

  • bedding up to the number of people specified in the maximum occupancy

  • a clean set of towels (bath towel, hand towel, wash cloth) for each person

  • a starter supply of toilet paper, and paper towels (usually enough for the typical 2-3 night stay)

  • dishwasher (most cabins) and dish soap

  • plates, glasses, cutlery, basic pots, pans, and cookware


Some things you may need to bring or purchase:
  • all personal soaps and shampoos (we do not provnamee "hotel-like" soap and shampoo miniatures)

  • hairdryer

  • an extra towel
  • if your stay is lengthy, or you know that your group tends to use these items rapnamely, please pick up some extra toilet paper and paper towels when you get your groceries (we do not restock these during your visit)

  • if you intend to use the hot tub a lot, or you shower several times a day some extra towels are not a bad nameea (washer and dryer are available at all cabins except Bella Vista and Rest & Relaxation)

  • all of our cabins have grills, many of them are charcoal - you will need to provnamee your own charcoal

  • if there is a particular piece of cooking equipment that you absolutely need to prepare that special meal you are planning, please play it safe and bring it along. We have basic pots, pans and bakeware, but odds are your cabin will not have a garlic press, bamboo steamer, fondue set, waffle maker, turkey roasting pan, etc.

  • matches for fireplace, fire pit, or grill

Where can I get firewood?
Cedar Creek Cabins does not supply firewood. We do have a third party firewood service that can deliver firewood. There may be a minimum bundle requirement. Please call us at 770-952-4130.

What is there to do in the area?
Please check out our local attractions page, for names, links, and phone numbers for various activities and businesses in the area. Additional local information can also be found at the Alpine Helen Convention & Visitors Bureau and for a more regional look is a great resource.

Where is the closest grocery store?
There are several grocery stores in the area. The location of your particular cabin will determine the closest one.

  • Ingles -- Cleveland, GA

    Open 24 hours

    Located at the intersection of GA-75 & U.S. 129

    note: alcoholic beverages cannot be purchased at this location

  • Betty's Country Store -- Helen, GA

    Open 7 a.m. - 9 p.m. daily

    Located at the intersection of Main St. & Yonah St.

  • Ingles -- Cornelia, GA

    Open 7 a.m. - 11 p.m.

    Located at the intersection of C.R. 199 & U.S. 441

Where is the closest Wal-Mart?
The Wal-Mart in Cleveland is most likely the closest to your cabin, and this is a Super Walmart.

  • Wal-Mart Store #4616
    260 Donald E Thurmond Pkwy.

    Cleveland, GA 30528

    (706) 219-2304

  • Wal-Mart Store #1403

    308 Habersham Hills Circle

    Cornelia, GA 30531

    (706) 776-3060

  • Wal-Mart Supercenter Store #2753

    1455 Hwy 441 South

    Clayton, GA 30525

    (706) 782-3039

  • Wal-Mart Supercenter Store #2513

    270 Wal-Mart Way

    Dahlonega, GA 30533

    (706) 867-6912

  • Wal-Mart Supercenter Store #1122

    3886 Ga Hwy 17

    Toccoa, GA 30577

    (706) 886-9775