Frequently Asked Questions

Do you have questions about your next booking, an upcoming stay, or an issue while you are staying with us? We have compiled our most frequently asked questions below. If you don’t find what you need, please call us at (770) 952-4130 or send an email to us at

How do I discover cabin availability? + (Click To Open)

booking calendar for cabin in helen gergiaOur online website cabin search has real time availability (It's what our staff uses to see what's available!). When you select the dates you intend to visit, the website will display the available options.

On the cabin page, if you open the calendar selector to view the pricing, you'll see dates in the calendar that are a light grey and unselectable which means the cabin is unavailable on those dates.

How do I find accurate cabin pricing? + (Click To Open)

Cabin Pricing Summary ViewWhen you search for your cabin, the price for the total number of days you are staying in the cabin will be displayed next to each cabin. On the listing page, this pricing excludes taxes and fees. The pricing is accurate and is the same as what our staff views.

When you select dates and click view pricing (red button), you'll see the full pricing breakdown for the property on your selected dates.

When you are on a cabin page you can also view the daily rates by clicking on the rates tab.

How do I find accurate cabin pricing? + (Click To Open)

Cabin Pricing Summary ViewWhen you search for your cabin, the price for the total number of days you are staying in the cabin will be displayed next to each cabin. On the listing page, this pricing excludes taxes and fees. The pricing is accurate and is the same as what our staff views.

When you select dates and click view pricing (red button), you'll see the full pricing breakdown for the property on your selected dates.

When you are on a cabin page you can also view the daily rates by clicking on the rates tab.

How accurate is the information on the cabin search? + (Click To Open)

The website pricing and availability are real-time and accurate. What you see is the same as what we see. Our booking system is directly tied to the online engine providing real-time pricing and availability so when you call in, the information on the website is the same data our staff views.

When I'm rushed, what is the best way to get information about Cedar Creek Cabin Rentals? + (Click To Open)

While we would love to take your call, the website is going to provide you the fastest view of pricing and availability. We recommend you add the dates you intend to stay in the website cabin search. This will provide you real-time availability and pricing and is faster than calling us, which we more than welcome.

We've organized the questions/answers below based on your stage in the rental process. If you have questions regarding the booking of your cabin, you'll find answers in this first section. If you have questions about your stay and you have already booked or are currently staying with us, we answer those questions in the subsequent sections.

General — Before Booking

How far are your cabins from Helen? + (Click To Open)

We have cabins within 10 minutes of Helen up to about 25 minutes outside of Helen. When you use our online cabin search tool, you have the option to only view cabins by your desired distance from the city of Helen Georgia. Here are quick links to those distances.

Are your cabins pet friendly? + (Click To Open)

A handful of our cabins allow pets (dogs only). When you view the cabin amenities section, you'll see if the cabin allows pets. You can also view them in the cabin listing view with the left side filter option. Here is a quick link to that page.

Pet fee is $25/per pet/per day. 

What time is check-in/check-out? + (Click To Open)

Check-in is at 4 pm (or later) and check-out is by 11 am. We bill at a rate of $200/hr after 11:00am. We have important guests just like you checking in and we have to get right in at 11:00 am to clean your cabin.

Due to extreme demand and increased standards for the covid protocols as well providing additional inspections on the day of arrivals, we are no longer able to offer early check-ins. Arriving early will waive your right to insure a clean cabin or the ability to fix any issues that would likely have been found on our pre-inspection. There will be no refunds or callbacks for any clean-related issue for those that come in prior to the 4 pm check-in. Many times we are doing final inspections between 3-4 pm on our arrivals.

For optimal cabin experience, we highly suggest guests arrive at the cabin between 4pm to 5pm. There is nothing more frustrating than arriving at night at a place you have never been and especially in a rural area where GPS is not reliable. We also recommend printing out the directions to your cabin.


Do you offer any discounts? + (Click To Open)

Yes, we provide a 5% discount for returning guests and military personnel.

If you're military, please send us proof of service to

If you're a returning guest, use the code (we email it after your departure) in the note section on your online booking checkout. We'll confirm this is a return visit and apply the discount towards your stay. Discount expires a week after receiving your email. 

What are your rental policies? + (Click To Open)

A copy of our rental policies can be found in our online rental agreement here. Please reach out to us if you have additional questions not answered on this page or the agreement itself.

What is your cabin rental age policy? + (Click To Open)

The minimum age is 25 years old for larger cabins and 21 years of age (2 person max) for one bedroom cabins.  We request a copy of all guests' driver's licenses.

What options do you have for small and large group bookings? + (Click To Open)

Many of our cabins are grouped together. Check out our online group booking guide for the cabin clusters and discover which one works best for your group. Also, feel free to call us if you need help booking your group.

How do I make a cabin rental reservation? + (Click To Open)

Reservations can be made either online or by calling one of our friendly rental agents at (770) 952-4130.

What is the deposit required for booking a cabin? + (Click To Open)

If you book within 28 days of your cabin stay, we'll charge 100% for your rental.

If you book your cabin more than 28 days out, 30% plus $39-$69 accident coverage & trip insurance (if purchased) will be deducted from your payment method. The remaining 70% will be paid 28 days prior to your arrival.

Are there any fees associated with a cabin rental? + (Click To Open)

breakdown of fees when booking a cabinYes, the cabin base rate is shown when looking at what is available, however, there are additional fees (cleaning, tax, and accidental damage protection) and it varies per cabin.

The cabin price is based on a specific number of guests depending on the cabin. Please count the number of guests based on the number requiring beds. Additional guests over the base rate are calculated per night.   Infants using a pack-in-play do not count in the total.

This pricing covers the cost of extra towels, linens, and cleaning to cover extra guests. While on the cabin page, click on "calculate total cost" to see a break down to include tax, cleaning, extra guests.

If you have a pet in a pet-friendly cabin, please indicate this on the rental agreement. Pet fee is $25/per pet/per day.

What credit cards do you accept? + (Click To Open)

We accept Visa, MasterCard, and Discover and American Express credit cards.

Can I pay by a check or money order? + (Click To Open)

Yes, but you will still have to provide a credit card at the time of reservation and checks are due 28 days prior to your arrival date. Your final payment must then be put in the mail the next business day after the reservation is made.

These methods of payment are not acceptable if your reservation is made less than 28 days in advance.

When is payment due? + (Click To Open)

At the time of reservation 30% of the total plus insurance will be charged to the credit card on file. The balance of your reservation (the remaining 70%) will be charged to the credit card on file 28 days prior to your arrival.

If you are planning on paying by check or money order please be sure to notify the rental agent and get the check in the mail no later than the next business day. 

What is accidental property damage protection? + (Click To Open)

The cabins we manage are valued up to $600,000 in value. Rather than hold $200 security, we waive that fee and instead charge $39-69 for this protection while you are staying at the cabin.

This will protect you from accidental damage up to $1,500 for you and your guests, including children. This gives you peace of mind while staying at the cabin. Please notify us of damages and we will take care of the rest.

This coverage does not include misconduct or abuse of the properties.

Do your cabins have a fire pit? + (Click To Open)

Most of our cabins have a fire pit. When you visit the cabin page, check the description and amenities list to discover if the cabin you want to book has a fire pit.

What is trip cancellation insurance? + (Click To Open)

Trip cancellation and travel insurance protection are available with your reservation and, at your option, may be added to your initial rental deposit payment. Trip Cancellation and Travel Insurance is intended to provide protection to you against losses for certain pre-paid non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your travel investment and force you to incur unplanned additional costs.

In addition, we cannot refund rental deposit payments due to circumstances beyond our control, including but not limited to a hurricane or storm-caused evacuations, road closures, inclement weather, or any illness or injury to someone within your traveling party that may cause you to cancel your trip.  

Trip cancellation and travel insurance also include benefits such as medical coverage, travel delay benefits, 24/7 emergency services and more.  For these reasons, we recommend that you purchase this valuable protection; however it is not required, and at your sole option.


After Reservation — Before Arrival

Do I have to fill out this rental agreement? + (Click To Open)

Yes, you must fill out our rental agreement. Otherwise, we can't issue you cabin directions and access codes to gain entry.

When will I get access codes and directions for my cabin? + (Click To Open)

You will receive your keypad code 7 days prior to your arrival date  if you have completed the rental agrement and provided id.  You will not receive this email if we cannot verify your driver's license.

I'll soon be arriving. Where is my cabin access information and directions? + (Click To Open)

If you have not received this information by email as expected, it's likely for one of the following three reasons.

  1. You have not sent us a copy of your driver's license and signed the cabin rental agreement.
  2. Your email provider will sometimes put our "directions and keypad email" into a spam or junk folder. Please check them.
  3. If you have unsubscribed to our emails, you won't receive access codes and directions.

If you are sure neither #1 nor #2 is the case or you have intentionally unsubscribed to emails, please call us and we will happy to get the information to you.

What do you provide, and what do I need to bring? + (Click To Open)

We provide you with the following:

  • A clean home-away-from-home

  • Bedding up to the number of people specified in the maximum occupancy

  • A clean set of towels (bath towel, hand towel, washcloth) for each person

  • A starter supply of toilet paper, and paper towels (usually enough for the typical 2-3 night stay)

  • Dishwasher (most cabins) and dish soap

  • Plates, glasses, cutlery, basic pots, pans, and cookware

Some things you may need to bring or purchase:

  • All personal soaps and shampoos (we do not provide "hotel-like" soap and shampoo miniatures)

  • Hairdryer

  • An extra towel
  • If your stay is lengthy, or you know that your group tends to use these items repeatedly, please pick up some extra toilet paper and paper towels when you get your groceries (we do not restock these during your visit)

  • If you intend to use the hot tub a lot, or you shower several times a day, some extra towels are a wise decision. (Some of our properties include a washer and dryer)

  • All of our cabins have grills, many of them are charcoal - you will need to provide your own charcoal

  • If there is a particular piece of cooking equipment that you absolutely need to prepare that special meal you are planning, please play it safe and bring it along. We have basic pots, pans, and bakeware, but odds are your cabin will not have a garlic press, bamboo steamer, fondue set, waffle maker, turkey roasting pan, etc.

  • Matches for fireplace, fire pit, or grill

  • Please bring your own firewood for the fireplaces. 


How long does it normally take to receive a refund ? + (Click To Open)

You can expect to receive your refund within 5-7 business days. If you don't receive it within this window, please email or call us so we can work with you to quickly rectify this.

Arrival & During Visit

Is there WiFi internet access at your cabins? + (Click To Open)

All of our cabins are equipped with wireless internet access. The WiFi access information is found on the side of the internet modem.

Feel free to use the WiFi to work while in the cabin or stay connected to your smartphone when cell signals are poor.

Are there televisions in the cabin? + (Click To Open)

Yes, there are. TVs require you to have your own streaming service as all tvs are now streaming.

Where can I get firewood? + (Click To Open)

We now have firewood for $10/bundle( about 8-10 sticks of wood).  Please email us to request how many bundles you will be needing and we can have the firewood at your cabin.



What is there to do in the area? + (Click To Open)

Please check out our guide for Helen Georgia. We've created an extensive resource library for all things Helen and North Georgia. If you're looking for things to do, places to eat, or where to fish, we've got you covered.

Where is the closest grocery store? + (Click To Open)

There are several grocery stores in the area. The location of your particular cabin will determine the closest one.

  • Ingles -- Cleveland, GA

    Open 24 hours

    Located at the intersection of GA-75 & U.S. 129

    note: alcoholic beverages cannot be purchased at this location

  • Betty's Country Store -- Helen, GA

    Open 7 a.m. - 9 p.m. daily

    Located at the intersection of Main St. & Yonah St.

  • Ingles -- Cornelia, GA

    Open 7 a.m. - 11 p.m.

    Located at the intersection of C.R. 199 & U.S. 441


Where is the closest Wal-Mart? + (Click To Open)

The Wal-Mart in Cleveland is most likely the closest to your cabin, and this is a Super Walmart.

  • Wal-Mart Store #4616
    260 Donald E Thurmond Pkwy.

    Cleveland, GA 30528

    (706) 219-2304

  • Wal-Mart Store #1403

    308 Habersham Hills Circle

    Cornelia, GA 30531

    (706) 776-3060

  • Wal-Mart Supercenter Store #2753

    1455 Hwy 441 South

    Clayton, GA 30525

    (706) 782-3039

  • Wal-Mart Supercenter Store #2513

    270 Wal-Mart Way

    Dahlonega, GA 30533

    (706) 867-6912

  • Wal-Mart Supercenter Store #1122

    3886 Ga Hwy 17

    Toccoa, GA 30577

    (706) 886-9775