Frequently Asked Questions

When you search for your cabin, the price for the total number of days you are staying in the cabin will be displayed next to each cabin. On the listing page, this pricing excludes taxes and fees. The pricing is accurate and is the same as what our staff views.

When you select dates and click view pricing (red button), you'll see the full pricing breakdown for the property on your selected dates.

When you are on a cabin page you can also view the daily rates by clicking on the rates tab.

While you're welcome to call us, we recommend you book the cabin through our online booking system since both availability and pricing are accurate and real-time. If you want to book for today, we recommend you call-in to work out several logistical issues for your arrival.

If it is a 2 days prior to the arrival, you will need to call us at 770-952-4130.  We will require selfie license photos, and we are much stricter on our requirements for last minutes.  We may have additional requirements not shown here.

The website pricing and availability are real-time and accurate. What you see is the same as what we see. Our booking system is directly tied to the online engine providing real-time pricing and availability so when you call in, the information on the website is the same data our staff views.

While we would love to take your call, the website is going to provide you the fastest view of pricing and availability. We recommend you add the dates you intend to stay in the website cabin search. This will provide you real-time availability and pricing and is faster than calling us, which we more than welcome.

We have cabins within 10 minutes of Helen up to about 25 minutes outside of Helen. When you use our online cabin search tool, you have the option to only view cabins by your desired distance from the city of Helen Georgia. Here are quick links to those distances.

• Cabins 10 minutes from Helen
• Cabins 15 minutes from Helen
• Cabins 20 minutes from Helen
• Cabins 25 minutes from Helen

A handful of our cabins allow pets (dogs only). When you view the cabin amenities section, you'll see if the cabin allows pets. You can also view them in the cabin listing view with the left side filter option. Here is a quick link to that page.

Pet fee is $25/per pet/per day. 

Check-in is at 4 pm (or later) and check-out is by 11 am. We bill at a rate of $200/hr after 11:00am. We have important guests just like you checking in and we have to get right in at 11:00 am to clean your cabin.

Due to extreme demand and increased standards for the covid protocols as well providing additional inspections on the day of arrivals, we are no longer able to offer early check-ins. Arriving early will waive your right to insure a clean cabin or the ability to fix any issues that would likely have been found on our pre-inspection. There will be no refunds or callbacks for any clean-related issue for those that come in prior to the 4 pm check-in. Many times we are doing final inspections between 3-4 pm on our arrivals.

For optimal cabin experience, we highly suggest guests arrive at the cabin between 4pm to 5pm. There is nothing more frustrating than arriving at night at a place you have never been and especially in a rural area where GPS is not reliable. We also recommend printing out the directions to your cabin.

Yes, we provide a 5% discount for returning guests and military personnel.

If you're military, please send us proof of service to info@cccabins.com.

If you're a returning guest, use the code (we email it after your departure) in the note section on your online booking checkout. We'll confirm this is a return visit and apply the discount towards your stay. Discount expires a week after receiving your email. 

A copy of our rental policies can be found in our online rental agreement here. Please reach out to us if you have additional questions not answered on this page or the agreement itself.

Reservations can be made either online or by calling one of our friendly rental agents at (770) 952-4130.

If you book within 28 days of your cabin stay, we'll charge 100% for your rental.

If you book your cabin more than 28 days out, 30% plus $39-$69 accident coverage & trip insurance (if purchased) will be deducted from your payment method. The remaining 70% will be paid 28 days prior to your arrival.

Yes, the cabin base rate is shown when looking at what is available, however, there are additional fees (cleaning, tax, and accidental damage protection) and it varies per cabin.

The cabin price is based on a specific number of guests depending on the cabin. Please count the number of guests based on the number requiring beds. Additional guests over the base rate are calculated per night.   Infants using a pack-in-play do not count in the total.

This pricing covers the cost of extra towels, linens, and cleaning to cover extra guests. While on the cabin page, click on "calculate total cost" to see a break down to include tax, cleaning, extra guests.

If you have a pet in a pet-friendly cabin, please indicate this on the rental agreement. Pet fee is $25/per pet/per day.

We accept Visa, MasterCard, and Discover and American Express credit cards.

Yes, but you will still have to provide a credit card at the time of reservation and checks are due 28 days prior to your arrival date. Your final payment must then be put in the mail the next business day after the reservation is made.

These methods of payment are not acceptable if your reservation is made less than 28 days in advance.

At the time of reservation 30% of the total plus insurance will be charged to the credit card on file. The balance of your reservation (the remaining 70%) will be charged to the credit card on file 28 days prior to your arrival.

If you are planning on paying by check or money order please be sure to notify the rental agent and get the check in the mail no later than the next business day. 

The cabins we manage are valued up to $600,000 in value. Rather than hold $200 security, we waive that fee and instead charge $39-69 for this protection while you are staying at the cabin.

This will protect you from accidental damage up to $1,500 for you and your guests, including children. This gives you peace of mind while staying at the cabin. Please notify us of damages and we will take care of the rest.

This coverage does not include misconduct or abuse of the properties.

Most of our cabins have a fire pit. When you visit the cabin page, check the description and amenities list to discover if the cabin you want to book has a fire pit.

Trip cancellation and travel insurance protection are available with your reservation and, at your option, may be added to your initial rental deposit payment. Trip Cancellation and Travel Insurance is intended to provide protection to you against losses for certain pre-paid non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your travel investment and force you to incur unplanned additional costs.

In addition, we cannot refund rental deposit payments due to circumstances beyond our control, including but not limited to a hurricane or storm-caused evacuations, road closures, inclement weather, or any illness or injury to someone within your traveling party that may cause you to cancel your trip.  

Trip cancellation and travel insurance also include benefits such as medical coverage, travel delay benefits, 24/7 emergency services and more.  For these reasons, we recommend that you purchase this valuable protection; however it is not required, and at your sole option.

Yes, you must fill out our rental agreement. Otherwise, we can't issue you cabin directions and access codes to gain entry.

You will receive your keypad code 7 days prior to your arrival date  if you have completed the rental agrement and provided id.  You will not receive this email if we cannot verify your driver's license.

If you have not received this information by email as expected, it's likely for one of the following three reasons.

1. You have not sent us a copy of your driver's license and signed the cabin rental agreement.
2. Your email provider will sometimes put our "directions and keypad email" into a spam or junk folder. Please check them.
3. If you have unsubscribed to our emails, you won't receive access codes and directions.

If you are sure neither #1 nor #2 is the case or you have intentionally unsubscribed to emails, please call us and we will happy to get the information to you.

We provide you with the following:

• A clean home-away-from-home

• Bedding up to the number of people specified in the maximum occupancy

• A clean set of towels (bath towel, hand towel, washcloth) for each person

• A starter supply of toilet paper, and paper towels (usually enough for the typical 2-3 night stay)

• Dishwasher (most cabins) and dish soap

• Plates, glasses, cutlery, basic pots, pans, and cookware

Some things you may need to bring or purchase:

• All personal soaps and shampoos (we do not provide "hotel-like" soap and shampoo miniatures)

• Hairdryer

• An extra towel

• If your stay is lengthy, or you know that your group tends to use these items repeatedly, please pick up some extra toilet paper and paper towels when you get your groceries (we do not restock these during your visit)

• If you intend to use the hot tub a lot, or you shower several times a day, some extra towels are a wise decision. (Some of our properties include a washer and dryer)

• All of our cabins have grills, many of them are charcoal - you will need to provide your own charcoal

• If there is a particular piece of cooking equipment that you absolutely need to prepare that special meal you are planning, please play it safe and bring it along. We have basic pots, pans, and bakeware, but odds are your cabin will not have a garlic press, bamboo steamer, fondue set, waffle maker, turkey roasting pan, etc.

• Matches for fireplace, fire pit, or grill

• Please bring your own firewood for the fireplaces. 

All of our cabins are equipped with wireless internet access. The WiFi access information is found on the side of the internet modem.

Feel free to use the WiFi to work while in the cabin or stay connected to your smartphone when cell signals are poor.

Yes, there are. TVs require you to have your own streaming service as all tvs are now streaming.

We now have firewood for $10/bundle( about 8-10 sticks of wood).  Please email us to request how many bundles you will be needing and we can have the firewood at your cabin.

Please check out our guide for Helen Georgia. We've created an extensive resource library for all things Helen and North Georgia. If you're looking for things to do, places to eat, or where to fish, we've got you covered.

There are several grocery stores in the area. The location of your particular cabin will determine the closest one.

• Ingles -- Cleveland, GA

  Open 24 hours

  Located at the intersection of GA-75 & U.S. 129

  note: alcoholic beverages cannot be purchased at this location

• Betty's Country Store -- Helen, GA

  Open 7 a.m. - 9 p.m. daily

  Located at the intersection of Main St. & Yonah St.

• Ingles -- Cornelia, GA

  Open 7 a.m. - 11 p.m.

  Located at the intersection of C.R. 199 & U.S. 441

The Wal-Mart in Cleveland is most likely the closest to your cabin, and this is a Super Walmart.

• Wal-Mart Store #4616
  260 Donald E Thurmond Pkwy.

  Cleveland, GA 30528

  (706) 219-2304
  

• Wal-Mart Store #1403

  308 Habersham Hills Circle

  Cornelia, GA 30531

  (706) 776-3060

• Wal-Mart Supercenter Store #2753

  1455 Hwy 441 South

  Clayton, GA 30525

  (706) 782-3039

• Wal-Mart Supercenter Store #2513

  270 Wal-Mart Way

  Dahlonega, GA 30533

  (706) 867-6912

• Wal-Mart Supercenter Store #1122

  3886 Ga Hwy 17

  Toccoa, GA 30577

  (706) 886-9775